At qlub, we understand the challenges of running an F&B business in Singapore. That's why we offer a transparent pricing model. We charge a percentage Merchant Discount Rate (MDR) without any additional fees, subscription fees, or cancellation fees. With qlub, you can save while you earn and enjoy a straightforward and cost-effective payment solution for your restaurant.

qlub is integrated with major POS systems in Singapore and globally. Check out our website to find out if your POS is integrated. If you can't find your POS, get in touch with our team!

qlub is committed to providing a seamless payment experience for all customers. Currently, qlub accepts a diverse range of payment methods, including Visa, Mastercard, American Express (Amex), GrabPay, Apple Pay, and Google Pay. We understand the importance of accommodating various payment preferences, and we continuously work hard to expand our list of accepted payment methods. Our goal is to ensure that every customer can conveniently and securely make payments using their preferred method.

We understand the importance of efficiency, and getting your restaurant started with qlub is a breeze! Once you've signed the merchant agreement, the process is quick and seamless. If your POS system is already integrated with qlub, you'll be up and running in as little as 48 hours. Our streamlined setup process ensures a smooth transition, so you can start harnessing the benefits of qlub's payment solution without any delay. Get ready to revolutionize your restaurant's payment experience in no time!

Not at all! Setting up qlub is straightforward, and when it comes to training your staff, we make it easy and efficient. Our dedicated onboarding team will provide comprehensive training to your staff, which typically takes just 15 minutes. The best part is that they won't need to learn any new processes. They simply need to remember to offer qlub as a payment method.

With qlub, you receive instant notifications on our Vendor Panel when a payment is completed. Additionally, qlub provides the option to opt in for WhatsApp notifications, allowing you to receive payment updates directly via your WhatsApp. Once the payment is done, the order automatically and instantly closes on your integrated POS system.

Absolutely! We offer dedicated customer support to both merchants and customers. If you have any questions or encounter any issues, our support team is readily available to assist you. Our customer support operates from 9AM to 12AM daily, including weekends and public holidays, ensuring that you have access to prompt assistance when you need it.

qlub offers a comprehensive vendor panel that allows you to conveniently access and manage your monthly reports. Through the Vendor Panel, you have the ability to view detailed reports that provide valuable insights into your restaurant's performance over time. Additionally, qlub's Vendor Panel enables you to access individual order details, process refunds if needed, and stay updated with daily reports.

Nope! qlub is a web-app that is easily accessible using any web browser, eliminating the need for app downloads or registrations. It’s quick and hassle-free for your customers!

qlub's QR payment solution is highly beneficial for a wide range of table-service restaurants, including casual dining, fine dining, and everything in between. Whether you run a cozy cafe, a trendy bistro, or an upscale restaurant, qlub is designed to enhance the payment experience for both you and your customers.

No, there is no need to download an app. With qlub, all you have to do is scan the provided QR code or tap your phone on the NFC-enabled stickers or standees at the participating restaurant, make your payment, and you're good to go!

No, qlub does not store any of your personal information. We prioritise privacy and security. We do not store any of your personal information by default. As a privacy-conscious platform, qlub operates on an opt-in basis for information collection. Unless you provide your email address for receiving a receipt, no personal information is collected during the transaction process. Rest assured that we prioritize the security and confidentiality of your data, and our system is designed to minimize the collection and storage of personal information, ensuring a secure and private payment experience for our users.

Yes, once your payment is completed, simply enter your email address and a digital receipt will be emailed to you shortly.

Once you scan the QR code or tap your phone on the sticker or standee, you will be able to see the ‘Pay Now’ option on your screen. On this page you can choose the ‘Split the Bill’ option, and select items you want to pay from the bill above, or you can split equally by number of people, or split by a custom amount.

Absolutely! When using qlub for your payment, you have the option to leave a tip. Before finalising your payment, you will be presented with the opportunity to add a tip. qlub offers predefined tip options for your convenience, or you can choose to enter a custom tip amount of your choice. This flexibility allows you to show appreciation to the restaurant staff in a way that suits you best.

When you request a refund through qlub, the refund process is initiated immediately. However, the time it takes for the refund to reflect in your bank account may vary depending on your banking institution.